Sovereign Help & Complaints
Plain answers for customers and businesses, and a simple way to tell us when something has gone wrong.
For customers
How do I find a business?
Pick a category on the home page, then open any business to see its products, services, location and hours.
How do I buy or book?
On a business profile, tap Buy / Book. Checkout runs through secure Stripe card payments. Checkout opens soon while we sign up our founding businesses.
Delivery or pick-up?
Each business sets its own delivery or local pick-up options, shown on its profile and at checkout.
How are payments handled?
Card payments are processed by Stripe. Sovereign Link never sees or stores your full card details.
Refunds and disputes
Contact the business first. If it isn't sorted, send us a complaint below and we'll help. Your rights under Australian Consumer Law always apply.
For businesses
How do I register my business?
Open your category page and fill in the Register your business form, or email us. Your first month is completely free.
What are the fees?
First month completely free: free sign-up, free listing and zero commission while we connect you with customers. After that, listing stays free and it's 5% only when you sell, plus card fees at cost. No monthly fee, no contract. Zero obligation: if it's not for you after the free month, just stop. You can ask us to remove your details at any time.
Our promise
We're a local Australian business too. We're about the people and the businesses, with complete transparency: no hidden fees, no lock-ins, no rip-offs. Just Aussies backing Aussies and keeping the money in Australia.
When do I get paid?
Payouts are made once the order is delivered.
Make a complaint
We reply within 2 business days. Your rights under Australian Consumer Law apply.